At Outfitspoint, managed and operated by Finvalis software private limited, we strive to provide a convenient and worry-free shopping experience for every customer. Throughout this document, “we,” “our,” and “us” refer to Finvalis software private limited, while “you,” “your,” and “user” refer to our respected customers. By placing an order through our website, you acknowledge and agree to the return and refund terms stated below. In situations where your purchase needs to be returned, the following return guidelines are provided clearly for your ease and understanding.

Eligibility for Returns

Items should remain unused, unwashed, and maintained in their original condition with all tags, labels, and packaging properly attached.

Please make sure all tags, labels, and boxes are returned exactly as originally received.
Products that are worn, washed, damaged, or modified in any manner will not qualify for return eligibility.
Return requests are required to be raised within 48 hours from the delivery date. To begin a return request, kindly contact our customer support team during this specified timeframe.
Items that fail to satisfy these return conditions may not be approved for return acceptance.

How to Initiate a Return

Step 1: Initiate a Request

Send your return request through email along with your Order ID and the reason for return to Finvalissoftwarepvtltd@gmail.com.

Step 2: Share Supporting Photos

If the delivered item is defective, damaged, or incorrect, kindly attach clear photos showing the issue to help speed up the review process.

Step 3: Follow the Return Instructions

After your return request receives approval, we will provide complete details regarding the return procedure.

We retain the right to decline return requests that do not comply with our stated return policies and conditions.

Refund Process & Timeline

After receiving your returned product, our team will carefully inspect the item to confirm that it satisfies the required return conditions. Once the verification process is completed, you will be informed whether your refund request has been approved or rejected. If approved, the refund amount will be credited to your original payment method within 5–7 business days. A confirmation email regarding the successful refund transaction will also be shared with you once completed.

Partial Refund Guidelines

For situations where a returned product only partially satisfies the return requirements (such as slight damage or absence of original packaging), we may provide a partial refund depending upon our evaluation and discretion.

Damaged, Defective, or Wrong Product

If you receive a product that is defective, damaged, or different from the item originally ordered, please raise a return request within 48 hours after delivery. Kindly share clear photos or videos highlighting the issue through email so our team can review and resolve the concern promptly and efficiently.

Need Assistance?

If you have any doubts, concerns, or require additional support regarding your return or refund request, please feel free to contact our customer support team at Finvalissoftwarepvtltd@gmail.com.

Thank you for choosing Outfitspoint. Your confidence and trust in us are deeply appreciated, and we remain committed to making your shopping experience smooth and satisfying.